Refund policy

Refunds & Returns

We want you to be happy with your PristineDrive vacuum. As we don't offer change-of-mind returns, please check the product details carefully before ordering.

---

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or isn't what you ordered, contact us within 7 days of delivery with clear photos or a short video. Once we've reviewed it, we'll offer a full refund or a free replacement — whichever works best for you. In most cases you won't need to send the item back

---

Refund Timing

Approved refunds are processed to your original payment method within 5–10 business days

---

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. Goods come with guarantees that cannot be excluded, and you're entitled to a remedy for a major failure regardless of this policy.

---

How to Start a Claim

Contact us via our Contact page with your order number, photos/video, and a description of the issue. We'll guide you from there